1. Overview
At MailHog, we want every customer to be satisfied with our service. All paid subscriptions are processed through Stripe, and this policy outlines how refunds and cancellations are handled.
2. Free Plan
The MailHog Free plan is offered at no cost and does not involve any payments. No refunds apply to the Free plan.
3. Paid Subscriptions
Paid plans (Hobby, Team, Business, and Enterprise) are billed on a recurring monthly or annual basis via Stripe. When you upgrade to a paid plan, you are charged immediately for the current billing period.
4. Refund Eligibility
We offer refunds under the following circumstances:
- Within 7 days of initial purchase: If you are not satisfied with the Service, you may request a full refund within 7 days of your first payment. This applies to new subscriptions only.
- Duplicate charges: If you were accidentally charged twice for the same billing period, we will refund the duplicate charge in full.
- Service outages: If the Service was unavailable for a significant period (more than 48 continuous hours) during your billing cycle, you may be eligible for a pro-rated refund or billing credit.
- Billing errors: If you were charged an incorrect amount due to a system error, we will issue a correction and refund the difference.
5. Non-Refundable Situations
Refunds are generally not provided in the following cases:
- Requests made after the 7-day refund window on the initial purchase.
- Renewal charges for monthly or annual plans — you may cancel at any time to prevent future charges, but already-billed periods are not refundable.
- Partial-month or partial-year usage — we do not issue pro-rated refunds for unused time within a paid billing period.
- Account suspension or termination due to a violation of our Terms of Service.
6. How to Request a Refund
To request a refund, please contact our support team:
- Email: support@mailhog.site
- Include your account email address and the reason for the refund request.
We aim to respond to all refund requests within 2 business days.
7. Refund Processing
Approved refunds are processed through Stripe and returned to the original payment method. Processing times:
- Credit/Debit cards: 5–10 business days after approval, depending on your card issuer.
- Other payment methods: Processing time varies by provider, typically 5–14 business days.
8. Cancellation Policy
You may cancel your subscription at any time from your Dashboard → Billing page or through the Stripe customer portal. When you cancel:
- Your subscription remains active until the end of the current billing period.
- You will not be charged for the next billing cycle.
- Your account will be downgraded to the Free plan at the end of the paid period.
- Your data (inboxes, captured emails) will be retained according to the Free plan's retention policy.
9. Plan Downgrades
If you downgrade from a higher-tier plan to a lower-tier plan, the change takes effect at the start of your next billing period. No refunds are issued for the remaining time on the higher-tier plan.
10. Changes to This Policy
We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date. Continued use of the Service after changes constitutes acceptance of the revised policy.
11. Contact Us
If you have questions about this refund policy or need assistance with a billing issue, contact us at support@mailhog.site.